Refund Policy

Asera Technologies Private Limited, a private limited company incorporated under the Indian laws and which operates under the brand name of “extraa” (hereinafter “Asera”/ “We”/ “Us”/ “Our”) that interalia facilitates businesses (“Retailers”) in the collection of feedback/comments from such Retailer’s customers (“Customers”) using the quick response code (“QR Code”) developed by Asera in a manner wherein Asera shall install the relevant placards/standees/stickers (installed at the relevant Retailer’s outlet) displaying the QR Code for the Customers to scan and provide the feedback on the Retailer and Asera shall thereafter pass-on the feedback/comments to the relevant Retailer (“Services”). Such Services shall be linked to and rendered vide Asera’s website at [●] (“Website”) or through web-based applications (“Application”) that are made available to the Retailers and the Customers, as the case may be (“User/You”) from time to time. The Website and Application shall be collectively referred to as “Platform”.

REFUND

Eligibility for Refunds:

1. You may be eligible for a refund if you received a defective or damaged product.

2. Incorrect items received.

3. Unsatisfied with the product.

Time Frame:

1. Refund requests must be made within 2-3 working days of receiving the product.

Refund Process:

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] within the specified time frame.

2. Provide your order number, details of the issue, and any supporting evidence such as photos.

Refund Method:

1. Refunds will be issued using the original payment method unless otherwise specified.

Exchanges:

1. Exchanges may be offered for defective or damaged items.

2. Contact our customer support team for exchange requests.

Unsatisfied with the Product:

1. The product must be in its original condition and packaging.

2. Refunds are only applicable if the customer provides a valid reason for dissatisfaction.

Incorrect Items Received:

1. Customers must report the issue and return the incorrect items within a specified time frame.

2. The items must be unused and in their original packaging.

Defective or Damaged Products:

1. Customers need to provide photographic evidence of the defect or damage.

2. Refund requests are valid only for manufacturing defects and not for damage caused by the customer.

Non-Refundable Items:

1. Clearly outline items that are not eligible for refunds.

2. State any conditions that may make an item ineligible for a refund, such as signs of use or removal of tags.

CONTACT DETAILS

In case of any questions, queries, feedback, comments, or concerns about any of the terms of this Privacy Policy, you are requested to contact us through e-mail at [•] or by mail then to [•].